Cabal Online

EXCLUSIVE: Academy of Motion Picture Arts & Sciences COO Ric Robertson is  taking what’s being internally called a “sabbatical” from June through August. I have learned this is an unusual paid leave even though the Academy is complaining about a financial crunch. Normally, its staff are restricted to 30 days of unpaid leave (and then only with approval). “He has worked here for 31 years. Doesn’t he deserve it?” an insider told me. “He didn’t tell us what he’ll do. Maybe work on his golf game.” Robertson’s upcoming sabbatical has prompted AMPAS staff to wonder whether he will be pushed out and/or look for another job. In April 2011, he was passed over for Bruce Davis’ executive directorship and now reports to AMPAS CEO Dawn Hudson, who was brought in over him. Insiders tell me that Robertson was primarily responsible for this year’s online voting debacle, which Hudson dumped in his lap when the Academy finally decided to implement Oscar balloting electronically — something Robertson and Davis resisted for prior years. (Grumbles one insider: “Dawn gives him anything messy that she doesn’t want to deal with or anything that means a lot of real work or anything that has a potential for failure, like the electronic voting.”) In November, the Academy had to extend its registration period after member complaints. Then AMPAS had to back down and send an old-fashioned paper ballot to ... Read More »

Major Internet service providers in the United States have long taken a beating in customer satisfaction surveys, but the latest survey from the American Customer Satisfaction Index has the grimmest news yet for American ISPs: They now have the lowest customer satisfaction ranking of any industry in America, worse than even airlines, health insurance companies and gas stations. The survey shows that American consumers are particularly unhappy with ISPs’ call center service, with the variety of Internet plans they offer and with their quality of online video streaming. Comcast lay at the very bottom of the American ISP customer satisfaction heap, with an overall score of just 62 out of 100. It was followed closely by Time Warner Cable, which