Big cable operators remain unable to shake the stigma of poor service and chronic rate hikes, once again turning in dismal †scores for TV service on the American Customer Satisfaction Index that ó†on average ó†are lower than any other consumer sector. Overall, consumersí satisfaction with pay TV television rose 3% over last year, to an... Read more »
Despite the growing talk about pay TV cord cutting, providers can feel OK — not great — about consumer attitudes toward them, according to the latest annual measure from the†American Customer Satisfaction Index. Subscribers gave cable, satellite, and telco video providers the highest overall satisfaction score ACSI has seen in the†13 years it has measured the public’s feelings about subscription TV. The score of 68 is up 3% vs last year, which ACSI calls “a glimmer of good news.” Even so, researchers say that pay TV remains “among the lowest-scoring industries” they study. Annual price hikes of 6% or so and “sporadic†reliability” keep the group just slightly ahead of airlines (67) and Internet service providers (65) but well behind TV and video players/recorders (86), soft drinks (84) and autos and light vehicles (83). (Internet news and information services also come out ahead at 73.) Consumer attitudes vary widely by provider. Time Warner Cable took it on the chin with an industry-low score of 60, down 5% from 2012. Moving up we see Comcast (63, +3%), Charter (64, +8%) and Cox (65, +3%). Satellite and telco video providers scored highest with Verizon FiOS leading (73, -1%) followed by DirecTV (72, +6%), AT&T U-verse (71, +4%) and Dish Network (70, +1%).Companies can’t take comfort from the scores for their ... Read More »
Major Internet service providers in the United States have long taken a beating in customer satisfaction surveys, but the latest survey from the American Customer Satisfaction Index has the grimmest news yet for American ISPs: They now have the lowest customer satisfaction ranking of any industry in America, worse than even airlines, health insurance companies and gas stations. The survey shows that American consumers are particularly unhappy with ISPsí call center service, with the variety of Internet plans they offer and with their quality of online video streaming. Comcast lay at the very bottom of the American ISP customer satisfaction heap, with an overall score of just 62 out of 100. It was followed closely by Time Warner Cable, which
Director Bryan Singer has Tweeted a fun photo of Jennifer Lawrence sporting yellow contacts and a thick layer of blue makeup on the set of their brand new film X-Men: Days of Future Past. First look: #JenniferLawrence as a vengeful #Mystique. #XMen #DaysOfFuturePast twitter.com/BryanSinger/st… — Bryan Singer (@BryanSinger) May 20, 2013 Jennifer reprises her role as Mystique, a reptilian mutant with shape-changing powers. Watch: Jennifer Lawrence's Ex-Boyfriend Finds New Love Fans will have to wait until July 2014 to see Jennifer in the latest movie in the X-Men franchise. In the meantime, the busy Oscar-winning actress stars in four films out this year, including as Katniss Everdeen in The Hunger Games: Catching Fire and American Hustle with Bradley Cooper. Photos: Find Out What Happens in The Hangover 3 Based on Over 20+ Set Pictures Which of Jennifer's films are you most excited to see? Tell us in the comments section or on Twitter @OKMagazine Photo credit: Bryan Singer via Twitter
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